Transparency and clear communications are often cited as one of the top drivers of employee engagement. That shouldn’t surprise anyone. The lack of clear and frequent communications can naturally lead to employees feeling detached, dissatisfied, and unappreciated. While employee engagement may seem like an internal corporate matter, it’s actually a key component to a company’s survival in the marketplace. The more engaged and in-the-know your employees are, the more likely they’ll feel a stake in your company’s success.
In industries such as retail, engaged employees are more likely to go out of their way to deliver an exceptional customer experience. And, in an era where many companies distinguish themselves almost solely on the basis of customer experience, the level of employee engagement could make or break you.
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